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error message after win 8 refresh


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#1 Tripn

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Posted 01 October 2015 - 03:01 AM

Hi, On my friends computer he refreshed last night from windows 10 back to windows  8.1 and when trying to get into his repair shop program it reads an error of PSCDLL.DLL  is that a standard windows error code?  do you know where I can find it?  Thanks,

 

Lori



#2 Angoid

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Posted 01 October 2015 - 10:25 AM

Hi Tripn,

That's the name of a file that has gone AWOL by the sounds of things, not an error code. Windows error codes take the form of letters and numbers looking like this: 0x80004005.

Does the system boot up normally, or does this occur on start up? Is it just when running this "repair shop" program (if so, what is the program called?)?

Run up a Command prompt as Administrator and enter the following command:

sfc /scannow
It will scan the system and replace any files it finds that are corrupt or out-of-date. You may need your Windows 8.1 install disk to hand if it finds anything.

Failing that, or in addition, try this command (also from a Command prompt as Administrator):

dism /Online /Cleanup-image /RestoreHealth
This will check the health of your system online (so you'll need to be on the Internet) and fix anything it finds.

Let us know how it goes!

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#3 Tripn

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Posted 01 October 2015 - 08:13 PM

how do you run up a command prompt as administrator?

Thanks,

Lori



#4 moon

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Posted 02 October 2015 - 12:25 AM

In your search box (above the start button) type cmd, you'll see the results where cmd.exe, right click it and left click run as admin.

 

Your in !!



#5 Tripn

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Posted 11 October 2015 - 06:32 AM

Well I was able to reload the program but it has lost all the customer names for the year.

 

Thanks for your help



#6 mylanta3

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Posted 01 November 2015 - 04:40 PM

Thaqt's odd as files are generally saved unless you choose to eliminate them with uninstall and reinstall. You might try using the search box for the name of this program which you have still yet to tell us.