Posted 20 February 2017 - 05:47 AM
I purchased a HP Officejet 250 All-in-one mobile printer and installed the full software onto my Toshiba Tecra W50. The printer is wireless and connects onto a network or by WIFI Direct. When I go to print documents nothing will print. I called HP support and they troubleshooted for over an hour with me and concluded that it's a computer hardware issue. They said they tried installing other printer drivers and it won't install other printers either. They think it's some hardware issue with the Toshiba laptop that is preventing printer files from being accepted and installed. One thing I don't understand is why does it seem the printer and laptop are communicating through network because it's being recognized. But problem is it won't print. I cannot call Toshiba because they don't have a 24 hour Tech support line. I'm on a deadline and need the printer ASAP. Can you please help me resolve this issue?